Returns
Returns
NO RESTOCKING FEES EVER.
100% Satisfaction Guarantee: If the item you receive is in a condition not represented in any of our listings, we will work with you to find a resolution, including the option for a full refund. Simply notify us within 60 days of receiving your item. Items may otherwise may be returned within 60 days under the following terms: Shipping charges are non refundable unless we made an error. Returned item must be received in original condition. Damaged items are not accepted for return.
- If your order was placed on this website, to start a return please contact us by email at support@monsterhotdeals.com and reference your order # and provide your reason for return. Allow 1-2 business days for a response from Customer Service.
- For orders placed on eBay please visit eBay to start a return.
- For orders placed on Amazon please visit Amazon to start a return.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three business days.
Late or missing refunds
USA credit card bank refunds can take 3-4 business days to post. International credit card bank refunds can take 5-7 business days to post. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@monsterhotdeals.com.
Shipping Charges for Returns or Items Returned Undeliverable
You will be responsible for paying for your own shipping costs for returning your item unless the return was our error. This includes orders placed with incomplete and / or incorrect addresses. Shipping costs are non-refundable unless we made an error. If your item is returned to us refused, unclaimed, undeliverable due to an incorrect address or incomplete address, or customer not home (for high value signature required items), the cost of all shipping charges will be deducted from your refund and the refund will be processed 1-2 business days after we receive the item back. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.