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FAQs

Tracking

If you order was placed on this website, please sign on to your account by clicking on the  icon located in the upper right corner and then view your Order History to track your order.

If your order was placed on Amazon, please sign into your amazon account and click on Orders to track your order. 

If your order was placed on eBay, please sign into your eBay account and click on My eBay and then Purchases to track your order.

Shipping

All orders are shipped the same day for payments received by 2 PM Eastern Standard Time Monday - Friday. We are closed on weekends and all Federal Holidays. All orders receive a tracking number once your order has shipped.

USA Customers

Please allow 1-5 business days for your order to arrive. Large orders of a case or more may take up to 5 business days to arrive. Free Shipping is for orders shipped within the USA only.  Free shipping generally arrives within 1-5 business days  

International Customers

If you require this item in an expedited fashion, please select UPS Worldwide Expedited, DHL Express Worldwide or Priority Mail Express International. UPS Worldwide Expedited, DHL Express Worldwide and Priority Mail Express International takes 2-7 days, Priority Mail International takes 1-2 weeks, First Class Mail International takes 1-3 weeks and Asendia takes 2-4 weeks.  Delivery time frames vary by country and time of year. Please understand there is no way for us to accurately predict how long your item will take to arrive. We understand receiving this item is important and we ship each order the same day for orders received by 2:00 PM Eastern Standard Time Monday - Friday.

Invoices

To view your orders and invoices, please sign on to your account by clicking on the  icon located in the upper right corner.  Next, click on the Order you are interested in to view the detailed invoice.  If you need a commercial invoice for customs clearance, please email us at sales@monsterhotdeals.com.

Expiration Date

We always ship the freshest product with an expiration date forward of 14-16 months or more. 

Customs Duties and Taxes

Please ensure your country allows this item to be shipped to your country before purchasing. Customs form will indicate Hair Shampoo.  Customers are responsible for all duties or taxes if assessed.  We do our best to help minimize these duties.